STANDARD JLR SUPPORT OPTION

• Reasonable telephone support during normal business hours
• Program revisions and corrections
• Access to ANSYS class 3 error lists
• Issuing of new license keys due to machine changes (up to three per year)
• Access to the self-taught Intro-to-FEA class notes and problems
• Access to the current set of example problems used by the JLR Tech Support Staff
• Access to a growing library of online tutorials that provide instructions on or demonstrations of various product features and functionality
• Access to live monthly Internet training sessions (approximately one hour long) on a different technical topic each month, along with access to the archives of these sessions
• Access to technical presentations covering a wide variety of ANSYS related topics
• Problem resolution over the Internet using JLR-provided software (occasional sessions of 15 minute typical duration)
• Access to new product releases within 5 days of internal availability to JLR

ENHANCED JLR SUPPORT OPTION

• All features of Standard JLR Support
• Expanded support hours from 5:00 AM to 5:00 PM (M-F) Pacific time
• Free attendance at JLR's annual ANSYS update class for reasonable number of users
• Advancement of Temporary License Keys prior to planned purchase
• 15% discount on all JLR classes
• Off-hour telephone support by prior arrangement on occasional basis (subject to scheduling of technical personnel)
• Occasional collaboration meetings with JLR engineers at JLR or at customer site during scheduled trips (typically one-
  hour or less duration)
• Problem collaboration over the Internet using JLR-provided software (occasional sessions of typically one-hour or less duration)
• Direct influence on the topics used for the monthly Internet training sessions